Technical problems
Reporting a technical problem
The information that helps investigate an error without collecting too much.
Try this first
- Check system status for a known incident.
- Reload the page once and try the same action again.
- Check the network and use an up-to-date browser.
- Record the exact error message before closing the page.
Include in the support ticket
A screenshot can help if it does not show another person's information, secret access links or payment data.
- The product and page or function.
- What you did immediately before the error.
- What you expected and what actually happened.
- Approximate time and time zone.
- Browser, device and any relevant reference ID.
Do not send secrets
Support does not need passwords, one-time codes, full access tokens or complete payment card details. Remove them from text and attachments.