Technical problems
Finding a ticket ID and opening a support ticket
Where the ticket ID appears and why email verification is required to view the ticket.
Where is the ticket ID?
The ticket ID appears after a support request is created and in the confirmation message sent to the registered email address when email delivery is active.
The ID is a reference you can use with support. It is not a password and does not provide access on its own.
Request a one-time code
- Open Find a support ticket from the support centre.
- Enter the ticket ID and the same email address used when it was created.
- If the details match, a time-limited six-digit one-time code is sent to the registered address.
- Enter the code in the same flow to create a secure session and open the ticket.
If you cannot find the ID
Search your inbox and junk folder for TaskNord. If you still cannot find the confirmation, create a new support request and explain that it concerns access to an earlier ticket.
For security, the lookup page gives the same neutral response whether or not an ID and email combination exists.