Other
Contacting support
When to use support, what the ticket should include and what happens after submission.
Contact or support?
Use support for accounts, verification, tasks, payments, safety, technical issues, product data and ArcticPulse.
Use the general contact form for partnerships, pilot interest, product and business questions, media or other enquiries that are not about a specific issue.
Create a support ticket
- Choose the correct product and category.
- Write a short subject and a specific description.
- Add a relevant account or reference ID if you have one.
- Upload only necessary, permitted attachments.
- Choose a reply language, read the privacy notice and submit the ticket.
After submission
A ticket ID appears on the confirmation page. When email delivery is configured, a confirmation is also sent. To open the ticket, enter its ID and email, then verify a six-digit one-time code.
Priority is derived from the category and details in the ticket. You do not select it yourself. The ticket ID alone does not provide access to the conversation.