Safety and trust
Reporting a safety concern
How to record unwanted behaviour, suspected fraud or a concern without increasing risk.
In immediate danger
If you or another person is in immediate physical danger, use the local emergency channel where you are. Support can investigate a TaskNord account or task, but it is not an emergency service.
Stop and preserve relevant information
- Do not complete a payment or action you are being pressured to make.
- Keep task, user, payment or message references.
- Record the time and a short factual description.
- Do not publish allegations or another person's personal data.
Submit a secure support ticket
Choose Safety and trust and explain what happened. Attach only necessary records, removing secrets and unrelated personal information.
Support assesses priority internally. You should not need to exaggerate or choose an urgent priority yourself to be heard.