ArcticPulse
ArcticPulse access and account issues
How to troubleshoot invitations, organisation access and role-based permissions.
Access is scoped
ArcticPulse has not publicly launched. Accounts are created for private development, demonstrations or limited trials, and access is tied to an organisation, a role and relevant properties.
Being able to sign in does not automatically allow you to see or change all data in an organisation.
Check this first
- Use the email address the invitation was sent to.
- Open the newest invitation or access link.
- Check that the correct organisation and property are selected.
- Ask an authorised administrator to check your role if an action is missing.
- Try an up-to-date browser and check system status.
When contacting support
Include the organisation, property, missing page or action, approximate time and any error message. Do not ask support to grant access without approval from the correct organisation.
Do not send passwords, one-time codes or full access links.