Support privacy notice

Responsible organisation and contact

TaskNord is a privately operated project under development in Norway and is not registered as a company.

Privacy questions can be sent to tasknord@outlook.com. General enquiries can be sent to tasknord@outlook.com.

Questions about the ticket itself can be sent in the secure conversation or to tasknord@outlook.com.

Information in a support ticket

A ticket contains your name, email, selected product and category, subject, description, preferred language and information you provide voluntarily, such as an account or user ID and a relevant task, payment, property or import reference.

Attachments are optional. The file name, type, size, security checks and access history may be processed with the file. Remove information that is not needed before uploading.

The ticket contains the public conversation between you and support, its status and timestamps. Internal notes, priority reasoning, security logs and audit history are kept separate from the public conversation.

Purpose and legal basis

Information is used to understand, prioritise and resolve the issue, secure access, notify you about replies, prevent abuse and document necessary support actions.

Processing is based on steps you request, any agreement covering a product, legal obligations and legitimate interests in providing secure, accountable support. Consent is used where it is necessary for a specific activity.

Secure access

The ticket ID alone does not provide access. The user enters the ticket ID and registered email, then verifies a time-limited six-digit one-time code to view and reply to the ticket.

An accepted code creates a protected browser session. The code and session can expire or be revoked and must not be shared.

Who can see the information

Only authorised people and necessary technical providers should receive access based on their role. Attachments are stored privately and must not use predictable public URLs.

Internal notes, internal priority decisions and administrative history are not displayed in the customer conversation.

Retention

Support cases are deleted no later than 365 days after closure, unless longer retention is necessary for security or documentation.

Deletion or anonymisation may be delayed where records must be preserved for legal obligations, security, abuse prevention or an ongoing dispute.

Rights and questions

You can request access, correction or other applicable handling of your personal data by contacting tasknord@outlook.com. We must verify your identity before releasing information from a ticket.

You may also complain to the competent data protection authority. See the general privacy policy for more information.